Returns & Refunds Policy

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must:

• Be unworn, unwashed, and unused
• Have all original tags attached
• Be returned in their original packaging
• Be accompanied by proof of purchase (order confirmation or receipt)

To request a return, please contact us at alice@tidalwear.com.au with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval may not be accepted.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is faulty, damaged, or incorrect, contact us as soon as possible at alice@tidalwear.com.au so we can assess the issue and arrange a suitable resolution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or item, please return the original item for a refund (subject to approval) and place a new order through our website.

Non-Returnable Items

We are unable to accept returns for:

• Gift cards
• Final sale or clearance items (unless faulty)
• Personalised or custom-made products
• Any item that has been worn, washed, altered, or damaged after delivery

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If you have not received your refund within 15 business days of approval, please contact us at alice@tidalwear.com.au.